Cancellation policy & cancellation form
Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:
A. Cancellation policy
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must inform us of RBcurrency Germany Rossberg/Banspach GbR, Aschaffenburger Strasse 138, 63773 Goldbach, Germany, Tel.: +49 (0)6021 3288 558, E-Mail: info (at) rbcurrency.com by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage. 2) Please do not send the goods back to us freight collect. 3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you want to revoke the contract, please fill out this form and send it back.
RBcurrency Germany Rossberg/Banspach GbR Aschaffenburger Strasse 138 D-63773 Goldbach Germany Fax: +49 (0)6021 3288 558 Email: info (at) rbcurrency.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
__________________________________________________________ Name of customer (possibly customer number if available)
__________________________________________________________ Address of the customer
__________________________________________________________ Signature of the customer (only if notification is on paper)
(*) Please cross out what is not applicable
You can return the goods received without giving a reason within 14 days [1 month]. The period begins after receipt of this instruction in text form (e.g. as a letter, fax, e-mail), but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before we have fulfilled our information obligations pursuant to Article 246 § 2 in conjunction with § 1 paragraph. 1 and 2 EGBGB as well as our obligations according to § 312g paragraph. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. You can only declare the return of goods that cannot be sent as a parcel (e.g. bulky goods) by requesting their return in text form. The timely dispatch of the goods or the return request is sufficient to meet the deadline. In any case, the return is at your expense and risk.
The return or the return request must be sent to:
RBcurrency Germany Rossberg/Banspach GbR
Managing Directors: Thomas Rossberg and Curt Banspach
Ascheffenburger Strasse 138, 63773 Goldbach
Info (at) rbcurrency.com
In the case of an effective return, the services received by both parties are to be returned and any benefits derived are to be surrendered. In the event of deterioration of the item and for uses (e.g. advantages of use) that cannot be released or only partially released or only in a deteriorated condition, you must compensate us for the value in this respect. You only have to pay compensation for the deterioration of the item and for any use made if the use or deterioration is due to handling of the item that goes beyond the examination of the properties and functionality. "Checking the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail shop. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the return request, for us with the receipt.